Longridge Canteen - Booking Terms and Conditions

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These Terms & Conditions apply to all bookings at our children’s play café. By making a booking, you agree to the following:

  1. Session Times

    • Play sessions run at: 9:00 to 10:30, 11:00 to 12:30, 13:00 to 14:30 and 15:00 to 17:00
    • Reset and cleaning breaks take place between each session to ensure a safe, hygienic environment.

  2. Booking & Payment

    • Full payment is required at the time of booking.
    • All bookings are non-refundable, including in cases where children are unwell.
    • Advance booking is recommended.
    • Walk-ins are welcome where sessions are not already fully booked.

  3. Pricing

    • Children: £8 per session.
    • One non-mobile baby may attend free with each paying child.
    • 1 Adult per child booking is allowed free of charge.
    • Additional adults are only permitted at the managers discretion.

  4. Age Policy

    • The play area is designed for children up to 6 years old.
    • Entry for ALL children is at management discretion.

  5. Health & Illness

    • To protect the wellbeing of all families:
    • Children must be clear of sickness and diarrhoea for 48 hours before attending.
    • Attendance following infectious illnesses (e.g., chicken pox or HFM) is at staff discretion. All spots or scabs must be fully dry, and children must appear generally well.
    • Any child considered unwell or potentially infectious may be refused entry or asked to leave.
    • No refunds can be given if entry is refused due to illness.

  6. Safety Rules

    • We operate a strict no-shoes policy in all play areas.
    • Socks or tights must be worn at all times by both children and adults.
    • Staff have the right to request that socks or tights be worn and may refuse play if this policy is not followed.

  7. Behaviour & Supervision

    • Children must be supervised by a responsible adult at all times during their visit.
    • We reserve the right to ask any guest to leave if behaviour compromises the comfort or safety of others.

  8. External Classes & Private Hire

    • Special sessions, classes and quiet-time events may run throughout the year and will be advertised on our website and/or social media.
    • The venue is available for private hire for small professional groups including childminders, nurseries, SEN groups and toddler groups. Separate hire terms will apply.

  9. Food & Drink

    • Only food and drink purchased from the venue may be consumed on the premises unless otherwise agreed.
    • All meals and snacks are homemade on site in our fully compliant kitchen.

  10. Changes & Cancellations by Us

    • In the unlikely event we need to amend or cancel a session, we will contact you as soon as possible and offer an alternative session or a refund.

  11. Acceptance of Terms

    • By completing a booking or entering the venue, you confirm that you understand and agree to these Terms & Conditions.